Shipping & Delivery
At ZELAR, we aim to make your shopping experience as smooth as possible from the moment you place your order until it arrives at your door.
Orders are processed within 2-5 business days after confirmation. Delivery time may vary depending on your city and courier availability.
Order Processing
Once your order is placed, our team will prepare and confirm your order before shipping.Delivery Time
Delivery time may vary depending on your location. Estimated delivery details will be provided during the ordering process or through our customer support team.Shipping Fees
Shipping fees may vary depending on the delivery location and will be shown or confirmed before your order is completed.Order Updates
If you need an update about your order, please contact our customer care team through WhatsApp or email.Returns & Exchanges
We want you to be satisfied with your ZELAR order. If there is an issue with your item, size, or order, please contact us as soon as possible.
Return & Exchange Conditions
Items must be returned in their original condition, unworn, unused, and with all original tags and packaging.Items that have been worn, washed, damaged, altered, or returned without their original tags may not be eligible for return or exchange.
Wrong or Defective Items
If you receive an incorrect or defective item, please contact us immediately and provide your order details and clear photos of the item so our team can assist you.How to Request a Return or Exchange
Contact our Customer Care team and provide:
• Your name
• Order number
• Item you would like to return or exchange
• Reason for the request
• Photos if the item has an issueCustomer Support
Email: support@zelareg.com
WhatsApp: +20 115 741 9529
Our team will review your request and provide you with the next steps.